Privacy Policy and
Data Processing

The data controller of the personal data collected through this website and in the provision of our services is Terreno en Regla represented by EDUARDO JULIÁN ARANDA ROJAS.

For any matter related to your personal data, you can write to us at contacto@terrenoenregla.cl, indicating "Personal data" in the subject line.

We process your data in accordance with Law No. 19.628 on the Protection of Private Life and we are in the process of adapting to Law No. 21.719, which replaces it and enters into force on December 1, 2026.

Through the website:

• Data you enter in the contact form: first name, last name, email, phone, type of inquiry, and message.
• Browsing data through cookies and measurement tools (see section 07).

When contacting us via WhatsApp, phone, or email: your number, profile name, and the content of the conversation.

During the provision of the service: identity card and RUT, marital status, address, deeds and titles, certificates from the Real Estate Conservator, appraisal certificates and SII information, plans, property information and its legal situation and, when the case requires it, background information of related third parties (neighbors, co-owners, heirs, counterparts).

We do not request data from minors. Our services are aimed at people over 18 years of age.

1. To answer inquiries and requests for information, including the initial free evaluation.
2. To provide the contracted legal and topographic services and execute the corresponding mandate.
3. To comply with the firm's legal, tax, and regulatory obligations.
4. To send you relevant information about the status of your procedure.
5. Only with your express consent: to send you informative content or news from the firm. You can revoke it at any time.

We do not sell, rent, or transfer your personal data to third parties for commercial purposes. Never.

In addition to personal data legislation, all the information you entrust to us is protected by the professional secrecy that governs lawyers, the breach of which is punished by Chilean law. This duty extends to the entire team of the firm (legal and technical area) and remains in force even after the professional relationship has ended.

Only:

1. Agencies before which your case is processed, when necessary to execute the mandate: Real Estate Conservator, notaries, Internal Revenue Service (SII), General Treasury of the Republic, Ministry of National Assets, SAG, Municipal Works Directorates, courts of justice, and other competent bodies.
2. Technological providers that support our operation (web hosting, email, Google measurement tools, WhatsApp/Meta messaging), who process data on our behalf and under their own security measures.
3. When required by law or court order.

Our contact form opens WhatsApp with your pre-filled message, and much of our communication is done through that channel. WhatsApp is a Meta Platforms service and is additionally governed by its own privacy and encryption policies. If you prefer not to use WhatsApp, you can write directly to contacto@terrenoenregla.cl.

This site uses Google Tag Manager and analytics tools to measure visits and improve the site (page views, visit origin, device type). This data is processed in an aggregated manner and we do not use it to identify you. You can block cookies from your browser settings without preventing site navigation.

• Inquiries that do not result in hiring: up to 12 months from the last contact.
• Clients: throughout the professional relationship and, once it ends, for the applicable legal prescription periods and those required by tax and professional regulations.
• Files with permanent legal value (titles, registered plans) may be kept longer given their nature.

We apply reasonable technical and organizational measures: site encryption (HTTPS), access control to files, information backup, and confidentiality duty of the entire team. No system is infallible; if a security breach occurs affecting your data, we will notify you in accordance with current regulations.

Today (Law 19.628): access, rectification, cancellation, and opposition (ARCO rights).

As of December 1, 2026 (Law 21.719): access, rectification, erasure, opposition, portability, and limitation of processing, with the supervision of the new Personal Data Protection Agency.

To exercise them, write to contacto@terrenoenregla.cl indicating your name, the right you are exercising, and the reason. We will respond within the corresponding 15 business days. The exercise of these rights is free of charge.

Note: the right to erasure has limits when the law requires us to retain information (e.g., records of registered procedures or tax matters) or when it is necessary for the defense of interests in court.

If you contact or hire us on behalf of a legal entity (company, community, succession, real estate company, cooperative):

1. The data of its legal representatives, partners, and contact persons are personal data and are governed by this policy.
2. The corporate, commercial, financial, and real estate information of the company that you provide to us is treated as confidential information protected by professional secrecy, even if technically it does not constitute "personal data".
3. If your company provides us with data of third parties (workers, tenants, co-owners), it declares having the necessary legitimacy for this, and we will use it only for the contracted assignment.
4. Upon request, we sign specific non-disclosure agreements (NDAs) before receiving records of sensitive operations (sales in negotiation, litigation, real estate developments).
5. Billing records are processed in accordance with SII requirements.

We are proud to show results, but your case belongs to you:

1. We will never publish or provide to third parties information that allows identifying your property, your case, or the people involved (names, specific location, appraisal roll, pages, number or year of registration, or other singularizing background) without your prior, express, and written authorization.
2. Without that authorization, any public reference to a case (website, social networks, presentations, or informative material) will be made in a completely anonymized way: only type of procedure, commune or region in a generic way, and deadlines, without any element that allows recognizing the case.
3. If you authorize appearing as a success case or testimonial, the authorization is limited to what is expressly agreed and you can revoke it at any time, after which we will remove the material from our channels within a reasonable period.
4. This commitment also applies to company cases and is maintained indefinitely, even after the professional relationship has ended.

We may modify this policy to adapt it to legislative changes (in particular the entry into force of Law 21.719) or new firm practices. We will publish the changes on this page with reasonable notice, indicating the date of the last update. In any case, the policy applicable to your case will be the one in force at the time of hiring our services.